Overview

Riverside Community Care, a leading behavioral healthcare and human services organization serving communities across Massachusetts, partnered with Amplix, alongside strategic consulting firm NeuEon, to transform its fragmented technology environment. This multi-phase engagement began with a rigorous assessment and is now moving into active implementation—the effort uncovered system redundancies, data silos, and functional inefficiencies across the organization’s operations.

Together, Amplix and NeuEon helped Riverside identify opportunities to consolidate, modernize, and govern its IT systems more effectively, creating a foundation for future growth, improved service delivery, and operational agility.

The Challenge

As Riverside expanded through new programs and services, its technology ecosystem became increasingly complex. A detailed assessment revealed:

• 44 distinct systems deployed across the organization
• 15% overlap in system functionality
• Multiple disconnected data sources across 9 functional divisions
• Significant system duplication and inefficiencies

These issues created barriers to operational efficiency, hindered data-driven decision-making, and prevented leadership from executing a cohesive technology strategy. The organization needed a clear, actionable path to reduce complexity and position IT as an enabler of its mission.

The Approach

Amplix and NeuEon led a collaborative Strategic Technology Assessment (STA) grounded in transparency and organizational alignment. Key steps included:

• Interviewing key stakeholders across departments to understand usage, pain points, and priorities
• Conducting a full inventory of systems and applications
• Mapping out areas of redundancy and data fragmentation
• Aligning findings with Riverside’s business objectives and compliance needs
• Creating a phased modernization roadmap tailored to resource availability and organizational capacity

The process not only clarified Riverside’s current state but also engaged leaders across IT, finance, operations, and clinical teams to ensure cross-functional buy-in from the start.

The Amplix and NeuEon teams brought immediate clarity to a complex environment. Their approach made it easy for us to see where we were stuck and where we needed to go.
— Senior Project Sponsor, Riverside Community Care

The Solution

Following the STA, Amplix and NeuEon delivered a strategic modernization plan focused on:

• System consolidation to eliminate duplication and reduce costs
• Improved data governance and cross-functional data alignment
• An updated IT organization structure, setting the stage for the new CIO
• Governance and decision-making frameworks to ensure sustainable change
• Change management strategies to ease adoption and minimize disruption
• The roadmap prioritized quick wins and long-term impact, enabling Riverside to invest with confidence while maintaining operational continuity

The Outcome

While implementation is ongoing, the assessment phase delivered immediate strategic value:

• A complete systems inventory, including ownership, use cases, and overlaps
• Identification of cost-saving opportunities across applications and infrastructure
• A clear implementation roadmap aligned to Riverside’s budget and staffing model
• Strong internal alignment among executive and department-level leadership
• Renewed momentum for long-term IT transformation

These outcomes have equipped Riverside to:

• Accelerate digital transformation with clear priorities
• Improve service delivery by reducing technology friction
• Strengthen compliance and reporting with centralized data systems
• Achieve operational savings through smarter investments and vendor consolidation

Why Amplix

Amplix helps organizations like Riverside navigate the complexity of IT modernization with a strategy-first approach and hands-on execution. By combining deep technical expertise with vendor-agnostic guidance, Amplix accelerates transformation while reducing cost, disruption, and risk. Whether addressing infrastructure, applications, cloud, or operations, Amplix acts as a force multiplier, ensuring organizations achieve measurable results that align with their mission and goals.