The Challenge
TA Associates is a growth-focused global private equity firm headquartered in Boston with global offices. TA was struggling to manage their incumbent carriers while dealing with equipment failures and outages. They sought to evaluate their options for carrier services in a highly crowded marketplace.
The Approach
TA needed a partner that:
- Could be a single point of contact to help them procure and manage carrier services from a number of vendors, including international, saving them time and optimizing their costs.
- Educate them on the landscape of connectivity and see trends in the space.
- Help them see through the sales pitches and provide insight into which providers offered the best solutions and met their technical needs.
The Solution
- Amplix was able to reduce their overall spend on carrier services with optimal rates and contract terms without combined buying power, relationships and negotiation acumen.
- TA’s IT team is small– there are less than 10 IT employees on staff. Amplix frees up vital resources and manpower by taking on the legwork of vendor sourcing, management, and related administrative tasks.
- Amplix attends quarterly check-ins with TA stakeholders, to keep them informed about the changing technology landscape.
- Amplix went above and beyond their SOW to aid in the resolution of a poor circuit causing issues with reception. We were able to negotiate and escalate the issue with the vendor leading to resolution.
- TA signed up for Amplix’s TotalCare managed service for help tracking contracts, proactively preparing for renewals, planning in advance for cancellations and replacements, and aiding in termination of unsatisfactory contracts and services.
I don’t know how they do it, but they’re able to get things done that no one else is able to.
— Joe Wenson, Senior Manager, Information Technology
The Outcome
TA’s satisfaction has motivated them to evaluate additional services through Amplix including cybersecurity solutions.
