Overview

A leading national provider of facility services for the food processing industry partnered with Amplix to address rising mobility costs and poor visibility across thousands of mobile devices and hotspots.

Despite a sizable device fleet supporting field technicians across hundreds of client facilities, the organization struggled with mounting wireless expenses, unreturned hardware, and inconsistent asset tracking. Amplix delivered a data-driven wireless expense management approach that quickly uncovered waste, improved governance, and reduced monthly mobility costs by more than a third — all while maintaining operational continuity for critical field services.

The Challenge

As the company expanded its nationwide field services footprint, its mobility environment became increasingly fragmented. Amplix discovered:

• Nearly 4,000 mobile lines and hotspots, many without ownership or active use
• Over 1,600 zero-use lines with 28+ months of zero activity
• No centralized asset tracking, making it impossible to identify who used what device
• Legacy devices — phones, hotspots, and even servers — piled up in storage rooms, creating compliance and data-security risks

Leadership had grown frustrated by runaway costs and inconsistent accountability. When a new CIO reviewed the spend, the organization was paying thousands per month on inactive devices, yet no one felt confident enough to shut them off. The company needed a partner who could act decisively without risking service interruptions for mission-critical cleaning crews working in high-demand food processing environments.

The Approach

Amplix began by reframing the issue. This wasn’t a visibility problem — it was an action problem. The data already existed through prior reporting, but no one had acted on it.

Key steps included:

• Conducting a comprehensive mobile fleet optimization analysis across all 4,000 lines to identify zero-use devices and inactive hotspots
• Engaging the new IT leadership team in detailed, risk-free savings modeling — demonstrating how lines could be suspended without billing but easily reactivated if still required
• Coordinating directly with field leaders and facility managers to validate line usage before any disconnection actions were taken
• Implementing a monthly optimization cadence, ensuring new inactive lines were caught before billing cycles closed

This structured, transparent process gave leadership the confidence to move forward quickly and decisively.

The Solution

Within four months, Amplix’s managed mobility services team executed a full remediation initiative that:

• Suspended 1,600+ inactive lines without billing, immediately reducing mobility costs
• Disconnected 1,421 unused lines once validated, locking in sustainable monthly savings
• Negotiated $35,000 in carrier fee waivers, avoiding early termination penalties
• Coordinated recycling of seven pallets of legacy hardware, resulting in a $32,000 reimbursement check and an environmental impact certification
• Implemented a monthly optimization and governance model, identifying 150–200 zero-use lines each month for action before billing

Amplix transformed what had been an unmanaged, bloated expense category into a disciplined, repeatable process.

The Outcome

Through decisive execution and data-backed governance, the company realized:

• $360,000 in annualized savings — $30,000 in recurring monthly cost reduction, achieved within seven months
• 35% reduction in total mobility spend across a 4,000-line fleet
• $67,000 in one-time cost recovery from carrier fee waivers and hardware reimbursements
• Improved asset visibility and accountability, eliminating operational waste
• Sustainable monthly optimization process preventing future cost bloat

The partnership turned a once-frustrated client into a proactive operator with full control of its mobile environment, clear savings validation, and a foundation for ongoing governance.

Why Amplix

Amplix combines mobility expertise, carrier negotiation power, and operational rigor to help organizations eliminate waste, improve visibility, and sustain long-term savings. For this national food processing services leader, Amplix’s managed mobility services and wireless expense management capabilities didn’t just identify inefficiencies — they delivered measurable, verified savings and created a repeatable model for managing a complex field services mobile fleet.

Amplix continues to support the organization with monthly optimization and lifecycle oversight, ensuring every device, plan, and process aligns with business performance goals. Contact Amplix to learn how we can reduce your mobility spend.