As holiday demand surges, contact centers must find new ways to deliver exceptional service without overwhelming agents. AI-powered solutions are playing a crucial role in managing seasonal spikes by automating routine tasks, personalizing customer interactions, and scaling efficiently. In this session, leaders from Cognigy, PolyAI, and Regal.ai share how AI is reshaping contact center strategies to prepare for the busiest time of year. Learn practical approaches for integrating AI to boost agent productivity, improve customer satisfaction, and build a future-ready operation. Whether you’re just starting to explore AI or refining your holiday playbook, this session offers valuable perspectives and actionable strategies to help your contact center thrive through the holiday surge and beyond.