Heather Livingston, Director of Account Management at Amplix, sits down with Senior Solution Engineer Todd Williams to explore disaster recovery in Genesys Cloud at a strategic level. The discussion highlights how the platform is architected for resilience, the various disaster recovery and business continuity options available, the distinction between manual and automatic failover, and the general cost considerations surrounding each approach. Todd also outlines the pros and cons of different DR models, emphasizes the importance of thoughtful planning and preparedness, and explains how continuity strategies differ across network, UCaaS, and CCaaS environments—providing practical insight for organizations looking to strengthen resilience within Genesys Cloud.