[Watch Now] Proactive Cybersecurity: AI-Powered Threat Detection & Response for Business Resilience
As cyberattacks become increasingly faster and more sophisticated, reactive defenses are no longer sufficient. Organizations need proactive strategies that leverage the latest technologies to anticipate, detect, and neutralize threats before they cause damage.
In this session, Amplix and cybersecurity experts from Aryaka, Comcast, and 24by7Security, an Amplix Company, examine how AI-driven detection and response tools are reshaping modern security practices. We explore how artificial intelligence can enhance visibility across your environment, strengthen identity verification and deepfake detection, expedite response to ransomware, and bolster overall resilience against emerging threats. You’ll gain practical insights into building a proactive security strategy that protects critical assets, minimizes downtime, and supports long-term business continuity.
[Watch Now] AI in Practice: Lessons from 2025 and a Roadmap for 2026
2025 was another landmark year for artificial intelligence, but did reality live up to the hype?
In this session, experts from NeuEon Inc., RapidScale, and IntelePeer take stock of how AI actually shaped enterprise strategies, budgets, and operations this year—and where it fell short.
We unpack what worked, what didn’t, and how AI adoption is evolving across different industries. From there, we look ahead to 2026 with a clear-eyed view of what’s coming next: the trends to watch, the risks to manage, and the steps you can take to build or refine your AI strategy, whether you’re just getting started or scaling mature initiatives.
[Watch Now] Unifying Communications and Applications: A Practical Blueprint for Better Outcomes
In today’s technology-driven business landscape, applications power daily operations and data fuels customer experience, sales, and strategic decision-making. To fully unlock that potential, your UCaaS or CCaaS platform needs to be more than just a communications tool — it must be tightly integrated with the systems your business relies on most.
In this session, industry experts from CallTower and Dialpad sit down for a practical discussion on how organizations are creating meaningful impact by connecting UCaaS and CCaaS with CRMs, collaboration suites, and other core business applications. You’ll learn how seamless integrations can streamline workflows, increase productivity, enhance data quality, and deliver richer insights across the organization.
Whether your priority is improving customer engagement, empowering teams with smarter tools, or maximizing the ROI of your technology investments, this session will equip you with the strategies to turn communications into a true business driver.
[Watch Now] Exploring Disaster Recovery Options in Genesys Cloud
Heather Livingston, Director of Account Management at Amplix, sits down with Senior Solution Engineer Todd Williams to explore disaster recovery in Genesys Cloud at a strategic level. The discussion highlights how the platform is architected for resilience, the various disaster recovery and business continuity options available, the distinction between manual and automatic failover, and the general cost considerations surrounding each approach. Todd also outlines the pros and cons of different DR models, emphasizes the importance of thoughtful planning and preparedness, and explains how continuity strategies differ across network, UCaaS, and CCaaS environments—providing practical insight for organizations looking to strengthen resilience within Genesys Cloud.
[Watch Now] Building a Defensible Security Posture Through Layers of Protection
Today’s threat landscape is constantly evolving, with attackers targeting every layer of the enterprise, from networks and infrastructure to applications and data. Relying on a single solution or reactive approach is no longer enough. To stay ahead, organizations need a defensible security posture that combines multiple layers of protection, proactive monitoring, and adaptive strategies.
In this thought-leadership panel, industry experts from Amplix, Thrive, Ntirety, and Cato Networks explore what it means to build a resilient defense in today’s environment. We discuss how layered security frameworks can reduce risk exposure, strengthen compliance readiness, and create the agility needed to respond quickly to emerging threats. Tune in to gain insight into best practices for integrating network, infrastructure, and data security into a cohesive strategy that supports both business continuity and long-term resilience.
[Watch Now] Turning Insights into Impact: Using Data to Drive CSAT Excellence
In today’s experience-driven market, improving CSAT isn’t just about resolving issues; it’s about understanding your customers on a deeper level and using that knowledge to drive smarter, faster, and more personalized service.
In this session, Amplix, ObserveAI, and Level.AI discuss how leading organizations are using data to move the needle on customer satisfaction. We explore how real-time insights, conversational intelligence, and AI-driven automation can help identify service gaps, optimize agent performance, and proactively address customer needs before they escalate.
Whether you’re aiming to boost first-contact resolution, reduce churn, or simply deliver a better customer journey, this session will provide actionable strategies and tools to help you transform raw data into measurable CX improvements.
[Watch Now] Demystifying the Shift: How to Move from Legacy Voicebots to GenAI-Powered CX
Traditional Voice AI has consistently failed to live up to the hype, leaving customers frustrated and contact centers scrambling for better solutions. With 57% of businesses expecting call volumes to rise by up to 20% in the next 12–24 months (McKinsey), and 32% of customers ready to switch brands after just one bad experience (PwC), the need for a better approach is urgent.
Join industry experts from Amplix and Observe.AI as they explore the seismic shift from clunky, bolt-on AI tools to intelligent, agentic voice systems built on conversation intelligence. We’ll unpack how a unified platform approach—combining AI that listens, understands, and acts with rich customer conversation data—is redefining the future of voice AI. Whether you’re rethinking your current tech stack or just starting to explore voice AI, this session will give you a blueprint for building customer experiences that actually work.
[Watch Now] Built to Scale: Crafting a Unified Communication Strategy for Growth
As your business grows, so do the demands on your communication infrastructure. A scalable, cloud-based strategy isn’t just a nice-to-have, it’s essential for staying agile, responsive, and competitive.
Tune in for an insightful conversation featuring industry experts from Amplix, Ooma, and BCM One as they discuss building unified communication strategies that support every stage of business growth. From selecting the right UCaaS and voice solutions to ensuring seamless implementation across locations, this session covers what it takes to get it right.
Whether you’re modernizing legacy systems or building your communications strategy from the ground up, this session will provide practical insights from two industry leaders.
[Watch Now] AI-Ready for the Holidays: Preparing Your Contact Center for Peak Season Success
As holiday demand surges, contact centers must find new ways to deliver exceptional service without overwhelming agents. AI-powered solutions are playing a crucial role in managing seasonal spikes by automating routine tasks, personalizing customer interactions, and scaling efficiently.
In this session, leaders from Cognigy, PolyAI, and Regal.ai share how AI is reshaping contact center strategies to prepare for the busiest time of year. Learn practical approaches for integrating AI to boost agent productivity, improve customer satisfaction, and build a future-ready operation. Whether you’re just starting to explore AI or refining your holiday playbook, this session offers valuable perspectives and actionable strategies to help your contact center thrive through the holiday surge and beyond.
[Watch Now] Preparing for the Future of CX and How to Build a Strategy That Lasts
The customer experience landscape is evolving faster than ever, fueled by evolving customer expectations, emerging technologies, and major shifts in how contact centers operate. For organizations aiming to stay competitive, now is the time to take a strategic look ahead.
In this exclusive panel discussion with CX experts from Genesys, Zoom, and Five9, we unpack the key trends transforming CX, from the rise of AI and workforce automation to evolving WFM strategies and the growing demand for more personalized, data-driven experiences.
Whether you’re building your 2026 roadmap or evaluating how to future-proof your current CX investments, this conversation will provide insights to help you make more insightful, forward-looking decisions.