Packet Loss: If your network drops packets, it’s essentially dropping pieces of the actual voice call. This obviously results in voice quality issues and dropped calls. Packet loss can be caused by network congestion, poor line quality, and distance. Since voice and video are both real time, there is no way to recover the dropped packets. Your network should ensure less than 1% packet loss to maintain toll quality.

Next post: Delay and Jitter!

Contact Inflow ? we want to be your Unified Communications and VOIP business phone system partner!