2020 has been a challenging year for everyone, but it wasn’t all bad. We wanted to take a moment, look back, and celebrate a few of the positives. Here are a few highlights of things we’ve been able to do with and for our wonderful customers over the last year.
Customer Support
99.3%
Overall Customer Satisfaction Score
9,380
Customer Tickets Solved
2
Average Number of Rings Before Live Answer
1,447
Positive Customer Surveys
Project Team
6,165
Project Hours Spent Helping Customers
436
Projects Delivered for Customers
33,908
Customer Employees Enabled for WFH Communications
19,628
Customer Employees Upgraded to Mitel Connect
Customer Success
88
New customers benefitting from world-class support & UC/CC technology solutions
60
Swag boxes sent to customers
371
Hours spent in strategic customer conversations
25
Customer cloud migrations
83
Positive customer reviews & referrals
Education & Enablement
67
Hours of customer education webinars
Topic Trends
Most Popular YouTube Video
Top Blog
Most Popular Webinar
Let’s chat about your communications journey
Whether you’re trying to find the best path forward or have already decided on a solution that fits your needs, we’re here to help. Get in touch today to chat about your unified communications or contact center journey and how Inflow can be your guide to success.
