In any industry, two elements are critical for success: an amazing customer base and partnerships that you can trust. We are fortunate at Amplix to have a long, healthy track record of both. While we are vendor agnostic, that does not mean we don’t value those partnerships we have built over decades. We appreciate every one of our partners and allowing us the space to always connect the right customer with the right solution or solutions. 

Achieving the highest level of CX requires more than just adopting the latest technology—it demands expert strategy, deep implementation knowledge, and partnerships with the most innovative providers in the market.

At Amplix, we’ve built our reputation as a trusted advisor by aligning with the top names in cloud communications and CX technology. Our partnerships with RingCentral, Five9, Zoom, Genesys, and NICE CXone are not just badges of honor—they are essential components of how we help organizations modernize infrastructure, boost operational agility, and exceed customer expectations.

RingCentral Provides Cloud Communications For The Modern Enterprise

Amplix is proud to be recognized as a Diamond Partner and Certified Implementation and Managed Services Partner with RingCentral, making us the top-performing RingCentral partner globally.

RingCentral’s all-in-one platform unifies messaging, video, phone, and contact center capabilities—making it a cornerstone for organizations looking to streamline communication and collaboration across distributed teams.

“Being recognized as a Diamond Partner reflects the strength of our partnership and the trust our clients place in Amplix,” said Dan Gill, CEO of Amplix.

Through this partnership, Amplix ensures that clients receive end-to-end support, from strategic consultation to seamless implementation and ongoing optimization. Whether deploying cloud telephony or advanced contact center integrations, our teams are equipped to deliver business outcomes that enhance customer experience and drive efficiency.

Five9 Embodies Innovation-Driven Cloud Contact Centers

As a Five9 Gold Partner and Certified Implementation Partner, Amplix has a long-standing track record of helping organizations modernize their contact centers with AI-powered, scalable solutions. Five9’s platform is recognized for its intelligent virtual agents (IVA), omnichannel routing, and deep analytics capabilities.

Amplix has completed over 500 IVA deployments and hundreds of customized implementations across industries, from healthcare to retail.

“Our focus is on helping customers achieve real, measurable outcomes,” said Adam Rennert, President of Amplix.

This is more than just tech deployment—it’s about aligning strategy with each client’s unique needs. Our team guides customers through every stage of the journey, from planning to optimization, ensuring that the solutions we implement evolve with their business.

With a shared emphasis on innovation, Amplix and Five9 work together to help organizations increase operational efficiency and customer satisfaction in a competitive digital environment.

Zoom Is Leading The Future Of Agile CX

In 2024, Amplix was honored as Zoom’s #1 Contact Center Partner, cementing our role as a Platinum Partner and Certified Implementation Partner. This recognition reflects a 230% year-over-year growth in Zoom Contact Center deployments and our broader success in leveraging the Zoom platform to drive transformation.

Zoom’s CX offerings—including Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent (ZVA)—enable businesses to meet modern customer expectations with agility and scale.

“By deeply understanding our clients’ needs and partnering with Zoom, we’re able to drive meaningful outcomes and elevate customer engagement,” said Rennert.

Our comprehensive expertise across the Zoom ecosystem allows us to architect, implement, and optimize flexible, future-ready solutions that align with the most critical business objectives—whether improving efficiency or enabling digital transformation.

Genesys: Pioneering AI-Powered Experience Orchestration

Amplix’s partnership with Genesys has been recognized with multiple awards, including North America New Logo Partner of the Year 2024, Cloud Partner of the Year 2023, and Implementation Partner of the Year 2021. These honors reflect our ongoing excellence in delivering advanced customer engagement solutions via the Genesys Cloud™ platform.

Genesys empowers over 8,000 organizations globally with AI-driven orchestration tools that elevate both customer and employee experiences.

“At Amplix, everything starts with understanding our clients’ unique challenges. Our collaboration with Genesys helps us deliver solutions that are tailored and measurable,” said Rennert.

As a Genesys Gold Partner, Amplix brings deep platform expertise and a consultative approach that ensures clients are equipped for long-term success. With over 200 successful Genesys deployments, we specialize in translating complex technology into strategic advantage.

NICE CXone Is The Backbone Of Scalable Customer Experience Ecosystems

Named the #1 Trusted Partner of the Year for 2024 by NICE CXone, Amplix holds Platinum Certified Implementation Partner status and has delivered over 200 successful CXone deployments across sectors including healthcare, finance, logistics, and retail.

NICE CXone offers a powerful, cloud-native platform with capabilities such as advanced AI, omnichannel engagement, and workforce optimization.

“This recognition underscores the deep collaboration between our organizations and our shared mission to deliver business outcomes through CX innovation,” said Gill.

Our role goes beyond technology—we help clients navigate their CX transformation journey with a focus on measurable results and continuous innovation. By aligning platform capabilities with strategic goals, Amplix ensures that organizations not only meet but exceed evolving customer expectations.

Why These Partnerships Matter

Each of these partnerships represents more than a technical alliance—they are a reflection of Amplix’s commitment to delivering business value through trusted collaboration. These partners are leaders in their respective fields, but it’s how Amplix integrates, implements, and optimizes these technologies that drives true transformation for our clients.

Our partnerships enable us to:

• Deliver holistic, vendor-agnostic solutions that match each client’s unique needs
  
• Accelerate deployment timelines with certified implementation and project management expertise
  
• Support long-term growth and innovation, ensuring that technology investments scale with the business
  
• Provide strategic advisory services that align cloud, AI, and communication tools with business outcomes
  

The Amplix Advantage in a Complex CX Landscape

In today’s digital-first environment, customer expectations are constantly rising. To remain competitive, organizations must be proactive, agile, and informed. At Amplix, our elite partnerships with RingCentral, Five9, Zoom, Genesys, and NICE CXone give our clients access to the most powerful tools in the market—delivered with the strategic expertise needed to unlock their full potential.Ready to elevate your customer experience strategy with a partner you can trust? Connect with Amplix today to discover how our award-winning partnerships and tailored solutions can help your business thrive in an ever-changing landscape.