Try this powerful tool to automatically record and archive your calls, even through call transfers and redirections!
Overview of ShoreTel® Call Recorder Features:
- Automatic recording of external calls continuing through call transfers and redirections
- Persistent call recording captures ‘cradle to grave’ caller interactions including those with IVRs, VoiceMail, Hunt Groups, Workgroups, and other extension types
- Flexible Call Record Profiles to effectively record what needs to be recorded
- User control of Save/No Save and Pause/Resume of call recording
- Pause/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance
- Configurable Customer Stop Recording key
- Automatic storage in multiple file systems and/or multiple ShoreTel® VoiceMail boxes
- Custom folder & file names in call recording archives
- Custom Subject: and From: fields in ShoreTel® Voicemail boxWeb-based Recorder Player
- Convenient searching, downloading, and management of recordings
- Playback via phone or computer
- Player URL access allows recording links to be embedded within web based applications including Salesforce.com and Contact Center Interaction Viewer among others.
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