Amplix has achieved two new milestones on the Zoom platform: the Zoom Contact Center (ZCX) Support Certification and the Zoom Virtual Agent (ZVA) Deployment Accreditation. With these credentials, Amplix joins an elite group of only 5 certified ZCX Support partners in North America, and just 11 globally.
Combined with existing deployment certifications, Amplix is now fully credentialed across the complete Zoom CX stack: Zoom Contact Center, Zoom Phone, Zoom Workplace, and Zoom Virtual Agent (ZVA). For clients, this means working with a partner who can own the full lifecycle — from initial deployment through long-term support and AI-driven automation.
| Quick Answer Amplix has achieved the Zoom Contact Center (ZCX) Support Certification and Zoom Virtual Agent (ZVA) Deployment Accreditation, making it 1 of 5 certified ZCX Support partners in North America and 1 of 11 globally. Combined with existing deployment credentials, Amplix now holds a full-stack certification covering Zoom Contact Center, Zoom Phone, Zoom Workplace, and ZVA — the complete Zoom CX and AI platform. |
What ZCX Support Certification Means, and Why It’s Different
The ZCX Support Certification is not the same as a deployment credential. Deployment certification validates the ability to implement a platform. Support certification validates the ability to own it after it’s live.
That distinction matters. Most Zoom partners can flip the switch. Fewer can manage what happens next; complex routing configurations, multi-channel troubleshooting, performance optimization, and ongoing platform management as the environment evolves. ZCX Support Certification verifies that Amplix can do all of it, at a standard Zoom requires of only the most capable partners in the world.
The numbers reflect that exclusivity. Globally, only 11 partners hold this certification. In North America, five. Amplix is one of them.
ZVA Deployment Accreditation: Building AI-Driven Experiences on Zoom
The Zoom Virtual Agent (ZVA) Deployment Accreditation adds verified AI expertise to the Amplix credential stack. ZVA is Zoom’s conversational AI layer, the intelligence that allows contact centers to automate routine interactions, handle self-service at scale, and connect customers to the right resource before a live agent ever picks up.
Deploying it well requires more than product familiarity. It requires designing conversation flows that actually work, integrating them with backend systems, configuring escalation paths that preserve context, and validating outcomes against real customer behavior. The ZVA accreditation confirms Amplix has demonstrated that competency in verifiable, structured deployment scenarios.
The Team Behind the Credentials
Certifications like these are earned by people, not by organizations. The individuals who completed the work to achieve these credentials:
| Credential | Team Members |
| ZVA Deployment Accreditation | Marc Lozano & Jeremy Tam |
| ZCX Support Certification | Richard Dixon & David Delmont |
Their work directly advances what Amplix can offer clients — deeper support coverage, faster resolution, and AI-enabled deployment expertise across the Zoom platform.
What This Means for Organizations Evaluating Zoom Partners
Zoom has evolved significantly as a platform. Zoom Contact Center is now a competitive CCaaS solution with AI-native capabilities, multi-channel routing, and full integration across the Zoom suite. Selecting a Zoom partner is no longer just about who has a listing in the partner directory.
Organizations evaluating Zoom for contact center, unified communications, or AI-driven CX should be asking:
- Can this partner deploy with accuracy in a complex, multi-site environment?
- Can they support the platform after go-live — not just hand off a runbook?
- Do they have verified expertise in ZVA and AI-driven self-service?
- Are they continuously optimizing, or disappearing after implementation?
As of today, Amplix’s answer to all four is yes — and there are credentials behind every answer.
Building on a Full-Stack Zoom Practice
These milestones extend Amplix’s existing Zoom certification stack, which includes ZCX Deployment Certification and certifications covering Zoom Phone and Zoom Workplace. The addition of ZCX Support Certification and ZVA Deployment Accreditation completes the picture: a partner that can design, deploy, support, and optimize the full Zoom CX platform.
Achieving the ZCX Support Certification and ZVA Accreditation reflects exactly the kind of investment our team makes to stay ahead of what clients need. Being 1 of 5 in North America isn’t a credential we pursued for the shelf, it’s the proof point behind the work we do every day.
Tommy Mullins, VP, Operations & Service Delivery at Amplix
Frequently Asked Questions
What is the Zoom Contact Center (ZCX) Support Certification?
The ZCX Support Certification validates a partner’s ability to manage and support live Zoom Contact Center environments — including troubleshooting complex configurations, managing multi-channel routing, and optimizing platform performance over time. It is a distinct credential from Deployment Certification and is held by only 5 partners in North America and 11 globally.
What is Zoom Virtual Agent (ZVA) Deployment Accreditation?
The ZVA Deployment Accreditation confirms that a partner has demonstrated verified expertise in deploying Zoom Virtual Agent — Zoom’s conversational AI layer for self-service and automated customer interactions. Accredited partners can design, build, and configure ZVA experiences that reduce live agent volume and integrate with backend systems.
How do I find a certified Zoom Contact Center support partner in North America?
As of 2026, only 5 partners in North America hold ZCX Support Certification. Amplix is one of them. To work with a certified partner, contact Amplix directly. Amplix also holds ZVA Deployment Accreditation and full certifications across Zoom Contact Center, Zoom Phone, and Zoom Workplace.
What is the difference between ZCX Deployment and ZCX Support Certification?
ZCX Deployment Certification validates a partner’s ability to implement Zoom Contact Center from the ground up. ZCX Support Certification validates ongoing post-deployment expertise — managing live environments, resolving issues, and optimizing configurations. Holding both means a partner can own the entire lifecycle, from go-live through long-term managed support.
What Zoom certifications does Amplix hold?
Amplix holds the full Zoom credential stack: ZCX Deployment Certification, ZCX Support Certification (1 of 5 in North America), ZVA Deployment Accreditation, and certifications covering Zoom Phone and Zoom Workplace. This makes Amplix one of the most comprehensively certified Zoom Contact Center partners in North America.
Work With a Fully Certified Zoom Contact Center Partner
Amplix is fully certified to deploy and support Zoom Contact Center, Zoom Phone, and Zoom Workplace — with accredited expertise in ZVA to support AI-driven experiences. If you’re evaluating Zoom for contact center transformation or looking to get more out of an existing Zoom environment, our team is ready to help.
Contact Amplix today to speak with a certified Zoom Contact Center specialist.