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Resources Success Stories Managing a Vendor Landscape

Managing a Vendor Landscape

THE CHALLENGE  
TA Associates is a growth-focused global private equity firm headquartered in Boston with global offices. TA was struggling to manage their incumbent carriers while dealing with equipment failures and outages. They sought to evaluate their options for carrier services in a highly crowded marketplace. 

The Requirements

TA needed a partner that: 

  • Could be a single point of contact to help them procure and manage carrier services from a number of vendors, including international, saving them time and optimizing their costs. 
  • Educate them on the landscape of connectivity and see trends in the space. 
  • Help them see through the sales pitches and provide insight into which providers offered the best solutions and met their technical needs. 

The Highlights

  • Amplix was able to reduce their overall spend on carrier services with optimal rates and contract terms with out combined buying power, relationships and negotiation acumen. 
  • TA’s IT team is small– there are less than 10 IT employees on staff. Amplix frees up vital resources and manpower by taking on the legwork of vendor sourcing, management, and related administrative tasks. 
  • Amplix attends quarterly check-ins with TA stakeholders, to keep them informed about the changing technology landscape. 
  • Amplix went above and beyond their SOW to aid in the resolution of a poor circuit causing issues with reception. We were able to negotiate and escalate the issue with the vendor leading to resolution. 
  • TA signed up for Amplix’s TotalCare managed service for help tracking contracts, proactively preparing for renewals, planning in advance for cancellations and replacements, and aiding in termination of unsatisfactory contracts and services. 
  • TA’s satisfaction with the outcome has motivated them to evaluate additional services through Amplix including cybersecurity solutions. 

Better Decisions, Shorter Time to Value, Maximum Results: Get Amplix on your side today. 

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