Is Lumen Ending Voice Services? What the End-of-Sale Announcement Means for You
Update (July 22, 2026):Lumen’s product cuts extend beyond voice. Legacy DDoS protection and Black Lotus Labs threat intelligence SKUs are also being sunset in favor of newer versions, and Lumen has not clarified whether partners or customers are responsible for migrating existing services to replacement SKUs. Lumen has told partners it will stop selling new […]
AI Receptionist from RingCentral: How Businesses Are Eliminating Missed Calls
Every missed call is a missed opportunity. That’s not a figure of speech. Research shows 85% of callers who can’t reach a business on the first attempt won’t call back — they’ll move on to a competitor. For companies still relying on voicemail, basic auto-attendants, or outdated IVR trees, that’s a structural revenue problem sitting […]
Crafting A Unified Communications Strategy for Growth
As organizations grow, so do the demands on their communication infrastructure. Whether it’s supporting hybrid workforces, consolidating vendor sprawl, or preparing for the next acquisition, IT leaders are being asked to design Unified Communications strategies that balance agility, reliability, and scalability. For many enterprises, the answer lies in rethinking UC not just as a set […]
Turning Conversations into Growth: AI & Voice Intelligence
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Amir Hameed—SVP of Global Technical Solutions […]
What You Need to Know About Microsoft Teams Licensing Changes Effective September 30
Imagine it’s a crisp October morning, and your team arrives at the office ready to tackle the day. But something’s off. The phones aren’t ringing. Customers aren’t getting through. Panic sets in as you realize that your call queues and IVRs have gone silent. What happened? You missed a critical Microsoft Teams licensing change that […]
Amplix Named Top Tech Advisor At 2025 Telarus Partner Summit
Amplix is proud to announce its recognition as Top Tech Advisor for Contact Center as a Service and Unified Communications as a Service at the 2025 Telarus Partner Summit. In addition, Amplix was honored with the award for the Largest UCaaS Deal of 2024, cementing its position as a market leader in delivering transformative communications […]
Unlocking $2.3M in IT Savings Through Strategic Healthcare Modernization
Overview A leading healthcare network in the Northeast, operating multiple facilities and servicing thousands of patients, needed to modernize its communications infrastructure to support its growing needs, enhance reliability, and enable future scalability. The Challenge The organization was relying on legacy voice lines with an expired agreement from its incumbent telecom provider. The system lacked […]
Modernizing Telecom Infrastructure in Healthcare
Overview A leading healthcare network in the Greater Boston area, operating multiple facilities and servicing thousands of patients, needed to modernize its communications infrastructure. Their goals: enhance reliability, enable future scalability, eliminate legacy risks, and adopt a user-friendly, cloud-based unified communications and contact center solution. The Challenge The organization was reliant on outdated Mitel voice […]
How to Transition From POTS to VoIP
In today’s telecommunications landscape, quality communication and cost-effective connectivity are essential for businesses. Many companies are evaluating the transition from Plain Old Telephone Service (POTS) to Voice over Internet Protocol (VoIP) to leverage advanced features, improved scalability, and enhanced overall performance. This article explores key differences between these two systems, discusses benefits and technology involved, […]
Why Unified Communications Drive Business Success
Unified communications are transforming the way businesses operate by integrating voice, video, messaging, and collaboration tools into a single, streamlined system. This technology improves operational efficiency, boosts customer satisfaction, and reduces costs by consolidating communication channels. In today’s fast-paced business environment, companies are increasingly relying on solutions such as interactive voice response, cloud communications, and […]