Why Unified Communications Drive Business Success
Unified communications are transforming the way businesses operate by integrating voice, video, messaging, and collaboration tools into a single, streamlined system. This technology improves operational efficiency, boosts customer satisfaction, and reduces costs by consolidating communication channels. In today’s fast-paced business environment, companies are increasingly relying on solutions such as interactive voice response, cloud communications, and […]
UCaaS Cost Savings: Revolutionizing Business Communication Efficiency
Many businesses struggle to optimize communication while managing expenses. Unified Communications as a Service (UCaaS) offers a solution that not only streamlines communication but also delivers significant cost savings, especially in areas like disaster recovery and licensing for VoIP phone systems. This article will explore how UCaaS enhances collaboration and efficiency compared to traditional communication […]
Amplix Recognized As Global Leader in Cloud Communications With RingCentral
Amplix is excited to announce its recognition as the #1 top-performing partner globally with RingCentral, proudly holding Diamond Partner status and designation as a Certified Implementation and Managed Services Partner. This partnership underscores Amplix’s leadership in delivering cutting-edge cloud communication and contact center solutions that help businesses stay connected, agile, and customer-focused. Leading the Way […]
Understanding the Mitel Bankruptcy and Your Support Options
On March 10, 2025, Mitel Networks Corp. filed for Chapter 11 bankruptcy protection in the Southern District of Texas. While Mitel frames this restructuring as a strategic step to “optimize our capital structure” and position the business for future growth, the filing is causing uncertainty for customers — especially those using the now end-of-life MiVoice […]
Amplix Recognized as Zoom’s Top Contact Center Partner for 2024
Amplix, a leading provider of customer experience and cloud-based communication solutions, is proud to announce its designation as the #1 Zoom Contact Center Partner of 2024, further solidifying its Platinum Partner status and Certified Implementation Partner recognition. This achievement reflects Amplix’s unwavering commitment to delivering tailored, outcome-driven solutions that help businesses transform how they engage […]
InflowCX Achieves Platinum Partner Status with Zoom
At InflowCX we are driven to exceed our customers’ expectations in the unified communications and contact center space. We consistently introduce diverse solutions to meet our customer’s evolving needs. Our latest milestone is achieving Platinum Partner status with Zoom, a testament to the collaborative efforts of our valued customers and our talented team at InflowCX. […]
Regain Your Business Focus with CX Managed Services
Did you work your entire career to help with technological onboarding, or are you ready to get back to creating and executing strategies to move your organization forward? With all of the changes, innovation, and technological advancements that have occurred for contact centers over the past five years it can feel overwhelming to keep pace […]
Mitel MiVoice End of Life: What You Need to Know and Your Next Steps
*Updated: May 10, 2024 The announcement from Mitel regarding the end of life for Mitel MiVoice is the continuation of a trend that is now becoming the rule versus the exception. For businesses that have relied on this platform for over two decades, there is now a fork in the road on what is next. […]
Exploring Microsoft Teams and Five Other Collaboration Platforms
What did we ever do before collaboration tools were available? With the introduction of AOL Instant Messenger, came the ability for us to no longer wait. There was a time when you would receive ten times more internal calls than external. Those days are long in the past as effective collaboration is vital for businesses […]
What is VoIP and How Does it Work? VoIP Calling Explained
Voice over Internet Protocol (VoIP) is a digital telecommunication system that allows users to make and receive phone calls over the internet, rather than a traditional public telephone network. Also referred to as internet telephony, VoIP calling helps make long-distance calls over the internet. Some VoIP services only allow you to call other people who […]