From Data to Outcomes: AI, Culture, and the Business Value Shift with RapidScale’s Robby Gulri
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Robby Gulri, Channel CTO at RapidScale, […]
The CRM-CX Convergence: What Salesforce and Zendesk Mean for the Future of Contact Centers
When Matthew McConaughey appears in a Super Bowl ad for Agentforce by Salesforce, there is no doubt about the intention of new players entering the contact center world. With the recent announcement from Zendesk launching “Zendesk For Contact Center”, coupled with Salesforce and their rebranding of Service Cloud, a new era is officially underway in […]