Talk to an Expert

Topic: Other

Beyond the AI Hype: Brand, Data, and the Future of Human-Centered Technology

AI is reshaping marketing, customer experience, and enterprise technology faster than most organizations can keep up, but speed alone doesn’t guarantee better outcomes. In this episode, Shawn Cordner sits down with Jared Ruth, Founder of RipCurrent Agency, to explore where AI creates real value and where it can quietly undermine trust, brand, and human connection […]

The Future Has Arrived In The Contact Center

In the contact center, there has been no shortage of talks about the future of (insert solution here). With the advances in automation and artificial intelligence, the capabilities are no longer distant possibilities, they are the driving force behind today’s most dynamic business transformations.  As leaders in the contact center space, InflowCX recognizes that these […]

Humanizing the Patient Experience in Healthcare with Advanced Contact Center Technology

Key Takeaways There is a lot of talk about the role technology will play in the future of healthcare. While there is no doubt that innovation is helping forge new paths, healthcare is about the patient experience. Whether it’s a pharmacy processing prescriptions, a clinic managing appointments, or a hospital coordinating patient care, the role […]

Implement AI In Your Contact Center Today Or Play Catch Up For Years To Come

Key Takeaways Adopting AI should be a strategic and well-informed decision, rather than a reactive one. Contact centers need to implement AI on their terms, or risk constantly chasing the changes driven by AI companies like ChatGPT, Microsoft, Google, and others. Additionally, the uncontrolled use of AI by employees can expose company and customer data […]

Self-Service or Bust: The New Customer Mandate for Contact Centers 

The modern contact center is evolving rapidly, driven by advancements in technology and changing customer expectations. One of the most significant shifts is the increasing importance of self-service options regardless of generation. The data is clear, if you are not investing in self-service in the contact center, you are losing customers.   Not surprisingly the ‘self-service […]

Enhance Your Customer Experience Through Outsourcing 

Customers want accurate information as quickly as possible. This is not news, but a trend that has emerged over the past 10 years in the contact center industry and is often overlooked: customers care less about who provides the information as long as it is accurate.   Technology has enabled customers to get the information they […]

InflowCX Receives Five9 IVA Innovation Partner Of The Year Award

The intelligent virtual agent is beginning to revolutionize contact centers on a global level. This technology enables agents to focus on the more nuanced and complex challenges while also meeting customers where they want to be met for resolutions to their problems.  Five9 is a leader in IVA technology who has been a great partner […]

Amplix Expands Portfolio with Acquisition of Trusted Advisor Go2

FOR IMMEDIATE RELEASE NORWOOD, Mass., January 2, 2024 – Amplix, a portfolio company of Gemspring Capital and a leading provider of technology advisory services and software, today announced the acquisition of substantially all of the assets of Go2 Communications, Inc. (“Go2”). Terms of the transaction were not disclosed. Founded in 2001 and based in Woburn, […]

You Heard It Here, Again: A Look Back at Our 2023 Predictions

As we near the end of 2023, it’s time to reflect on the predictions we made at the beginning of the year about the Contact Center industry. Did we hit the mark, or were we off course? While it is hard to predict, some things never change in the contact center world. Companies are always […]