CX & Collaboration
Connect Every Customer and Every Team
Evaluate, Deploy, and Optimize the Technology Behind Every Customer and Team Interaction
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How We Help You Create Better Experiences
Amplix is a vendor-neutral customer experience (CX) consulting and collaboration advisory firm. We help you select, deploy, and manage contact center (CCaaS), UCaaS, self-service, agent assist, workforce optimization, and analytics technology. ROI/TCO analysis and business case modeling give you the data to choose the right platforms with confidence.
A vendor-neutral and data-driven approach ensures your technology and operations are streamlined, delivering impactful results for your business.
CX & Collaboration Technology Spotlight
Featured Service Providers
Services
CX Strategy and Consulting
Amplix’s customer experience strategy team maps your customer journey, designs your CX architecture, and builds a scalable communications and collaboration strategy that optimizes your processes and technology stack.
Through targeted strategies and insights, you’ll gain the guidance needed to deliver seamless, impactful customer interactions while enabling employees to communicate and collaborate more effectively.
Contact Center Consulting and Platform Selection
Amplix provides guidance on contact center (CCaaS) solutions, conversational artificial intelligence and self-service, outsourcing or labor strategies, conversation intelligence tools, UCaaS platforms, and collaboration technologies.
Our approach begins with a thorough assessment of your specific requirements, ensuring each strategy is tailored to your organization’s unique challenges and goals. From assessing your needs to evaluating, selecting, and procuring the right CX and communications solutions, Amplix helps you navigate a complex technology landscape and secure the right technology at the right rates and terms.
Contact Center and UCaaS Implementation Services
You get the support you need to maximize the value of your technology investments with Amplix’s professional services. This tailored approach not only ensures fast, seamless
implementations and enhances operational efficiency but also allows for scalable solutions that adapt to evolving business needs.
From technology assessments and project management to seamless implementation, custom development and integrations, and team training, you’re guided every step of the way, whether you’re deploying customer experience technology, collaboration tools, or a unified communications platform.
Contact Center and UCaaS Managed Services
Benefit from high-touch managed services across your CX and collaboration environment, designed to deliver exceptional results and backed by our impressive average CSAT score of 99.6%.
Amplix provides ongoing support for leading platforms including Genesys, Zoom, Five9, and RingCentral, while helping you manage licenses and billing, MACDs, troubleshooting, and escalations.
By taking repetitive and time-consuming technology management off your team’s plate, Amplix helps keep your environment running smoothly while allowing your people to focus on more strategic work.
Specialization
Expertise Across Leading CX & Collaboration Platforms
Amplix brings extensive knowledge and expertise across some of the industry’s leading CX and collaboration platforms, including Genesys, Five9, NICE, Zoom, RingCentral, Microsoft Teams, 8×8, and Dialpad.
Amplix is a Genesys Elite Partner and 1 of 5 Certified Zoom CX Support Partners in North America, with 100+ certified Zoom experts.
By collaborating closely with clients, Amplix ensures each solution is tailored to meet unique organizational needs. From selecting the right platform to implementing integrations and leveraging advanced features and capabilities, partnering with Amplix helps your organization get more from its CX and communications technology investments.
Customer Success
Ongoing Guidance & Education
A dedicated Account Manager helps ensure your organization maximizes the value of its CX and collaboration technology investments. Through ongoing optimization, your Account Manager helps your team refine workflows, enhance system integrations, and leverage features and capabilities that may be underutilized.
Continual support helps your organization stay ahead in an ever-evolving technology landscape while ensuring your solutions continue to align with changing business needs.
In addition to technology optimization, your Account Manager provides valuable industry insights and best-practice trends gathered from a diverse customer base. This knowledge-sharing empowers your organization to make informed decisions, adopt proven strategies, and continually improve both customer and employee experiences.
Technical Account Team
Go Further With a Dedicated Team
Your needs come first with our Technical Account Team, designed to help you get more from your CX and collaboration technology environment.
Through ongoing strategy meetings and comprehensive onboarding, you’ll stay informed on product updates, system upgrades, enhancements, and integrations. Together, we’ll create a tailored technology optimization plan, and our team will ensure it’s executed flawlessly.
Proactive communication helps your organization understand how technology changes and new capabilities can benefit your operations, enabling your teams to stay ahead in a rapidly evolving landscape.
The Technical Account Team works with you to identify opportunities for improvement and innovation across your CX, UCaaS, and collaboration platforms. Once your technology optimization plan is in place, our team helps oversee its execution, ensuring your environment continues to evolve alongside your business.
Thought Leadership
